DEAD ON ARRIVAL (DOA)
E-Liquid-Store guarantees safe delivery of your orders. We exchange all damaged items. E-Liquid-Store reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
PRODUCT WARRANTY (FAULTY / DEFECTIVE OVER NORMAL USE)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.
Within 6 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.
Customers may still send defective items back to EliquidChina. EliquidChina passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. EliquidChina will contact customers before committing the repairs.
INCORRECT DESCRIPTION / WRONG ITEMS MAILED
E-Liquid-Store will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and E-Liquid-Store covers all return shipping charges.
Due to restrictions imposed by PayPal, E-Liquid-Store is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds. For details, click here.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.