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How to fix the DOA atomizers or batteries?

We are sorry that your E-cig is DOA (dead on arrival).

Each item undergoes extensive testing before shipping. However, our tests can not cover all problems in a short time. We are always sorry to hear of such cases and believe that the following may be useful in  such cases.
Please try to clean your atomizer first using the guide linked below:
Meanwhile, sometimes the battery and atomizer aren't so flush with  each other, you will need to adjust their terminal connection. The atomizer terminal may have been pushed down in the rubber seat so it  isn't reaching the battery terminal. Please try using a bamboo skewer and wiggling the atomizer brass terminal out of its rubber seat  carefully a little bit by sticking the pointed end in the atomizer hole, then do the same with the battery.
This method is also useful for DSE901 adapter for Joye 510 stick V3 and DSE801 DSE103 atomizer that you want to be used to fit Joye stick V3.
We appreciate any time and effort taken to attempt fixing these issues before contacting us.
If the above doesn't work, please feel free to send an email to us, and we will respond as soon as possible to assist in resolving your issue.

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